Troubleshooting

I can’t hear my contact very well, what should I do?

Most users prefer using Prip over speaker.  However, in a noisy environment it may be best to take the conversation off of speaker phone.  You will be able to hear your contact much more clearly this way.

Why can’t I subscribe to Prip?

A subscription is required to subscribe to the service. You can subscribe at www.prip.me

I paid for Prip, but can’t log in. What can I do?

Use “Forgot Password?” link on your app to reset your password. This will send you an email with instructions to reset your password.

Why am I not logged in to Prip anymore?

The quickest thing to do is turn off your device and turn it back on again.  If that didn’t work, check below.

  1. Are you within coverage of a data network?  Prip requires your device to be logged on to a WiFi or carrier 3G or 4G network to operate.  Make sure you are in coverage.
  2. Is your subscription current?  Did your credit card expire?  Please check to make sure your most current credit card information is associated with your Prip account.
  3. If none of the above helped you log back on to Prip, please contact customer support (support@prip.me).

Why isn’t my Prip Call going through? or Why did it get cut off in the middle of a conversation?

There are a couple of reasons why your Prip call may not be going through:

  1. You lost your data connection
    Since Prip is a service that requires a data connection (3G, 4G, or WiFi), if you lose your connection the service will not work. Similarly if your contact were to lose their data connection or if they are a Nextel subscriber and lose their mobile signal, even though you are connected, the call will not go through.
  2. Your contact is not “on-line”
    To verify that you are connected and online check for a green phone icon in the task bar on top left part of your screen. If the icon color is gray then you are not connected.

My call quality is not so great. Why is that?

Prip is a Voice over IP based service that requires a data connection (3G, 4G, or WiFi). If you are located in a poor signal coverage area your call quality may suffer.